Shipping

Returns

• You have 30 days to return goods.
• From Poland – free of charge: you send the parcel back via InPost Szybkie Zwroty (InPost fast returns), and the label is generated by the online return form. We cover the cost of return shipping.
• From outside Poland: please send the goods back yourself and at your own expense to the returns address for the country from which you are sending them (table below). If the goods are defective, we cover the cost of return shipping.

Details and the model form: Withdrawal from the contract.

Register a return online

Frequently asked questions

Countries and delivery costs

We ship to the countries listed below. The cost depends on the country, the weight and the carrier – it appears in the basket once you select the delivery country. The table shows the lowest cost and the delivery time from the day of dispatch.

Gross prices. Delivery costs are given in euros, for Poland in zlotys, for the United Kingdom in pounds sterling and for Hungary in forints. Shipments to the United Kingdom and Norway (non-EU countries) go through customs clearance, which may extend the delivery time.

When we ship your order

• Orders paid by 12:00 on working days are shipped the same day.
• We ship the order once the payment has been credited – all orders are paid in advance.
• We dispatch parcels on working days (Monday–Friday). The shipping time for a specific item is also shown on the product page.
• Once the parcel has been dispatched, we send you an e-mail with the tracking number.

Tracking your shipment

You can check the order status and the tracking number on the Order status page or in My orders (after logging in).

Receiving your parcel